By Michael Grossman
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March 26, 2025
How To Effectively Communicate With Email Sales funnels are notoriously long in cleantech. The customers are very picky and often risk averse because the stakes of buying are so much higher than in a traditional B2C transaction. Building those bonds of trust over months and years requires constant interaction to create a comfortable space for a buyer to integrate your software, your feedstock, or your technology. That’s why a carefully targeted, regularly scheduled email drip funnel is crucial to your success. But effective email communication is more than hitting "send" on a message. It requires strategy, clarity, and a focus on delivering value to your audience. Why Effective Email Communication Matters In the digital age, there’s no one “right way” to target an audience because we live in a disaggregated media landscape. However, email remains an essential channel for engaging with diverse audiences, including investors, customers, and policymakers. Its unique benefits include: • Direct Reach: Unlike social media, email ensures your message lands directly in someone’s inbox, making it a personal and reliable communication method. • Scalable Personalization: With the right tools, emails can be tailored to individual recipients, increasing their relevance and impact. • High ROI: Email marketing boasts an average return of $36 for every $1 spent, making it one of the most cost-effective communication channels.(Juan, can you find a hyperlink to support this claim?) For cleantech companies, effective email communication can help: • Simplify complex technical information into digestible bits • Strengthen relationships with key stakeholders. • Build confidence among investors • Drive action on critical initiatives, like building community support for a clean energy project or piece of legislation. Keys to Effective Email Communication 1. Understand Your Audience: Before crafting your email, take time to understand your audience’s needs, interests, and challenges. Cleantech companies often communicate with a range of stakeholders, from engineers to sustainability advocates. Tailoring your message ensures it resonates with each group. • Pro Tip: Segment your email list based on factors like industry, role, and stage in the buyer’s journey to deliver more targeted content. 2. Craft a Compelling Subject Line: Your subject line is the first impression of your email—it determines whether the recipient will open it. You should spend at least 30% of the time it takes you to write the content of your email on your subject headline. Effective subject lines are clear, concise, and action-oriented. Some best practices include: • Personalization—use the company name • Highlight what competitors are doing • Fear of missing out (FOMO) • Use a specific number, whether it’s how much your software saves, or how much more efficient your lithium-ion battery is than the industry standard • Examples: o “How Our Solar Panels Save Businesses $10,000 Annually” o “3 Sustainability Trends You Need to Know in 2024” • Emerging Trend: Use AI tools to test and optimize subject lines for higher open rates. 3. Focus on Value: Try to create a “You-Orientation.” What does that mean? Imagine yourself as the recipient of your email. Why would they want to read it? What’s in it for them? Most emails I see talk “at” an audience rather than invite them to have a conversation. Sure, everyone wants to share their good news, especially in an industry that moves at glacial speed (even while glaciers are melting). But instead of announcing the close of your latest fundraising round and bragging about who is backing your company, ask yourself first, “Why should my audience care?” Instead of a “brag-a-log” email, let your audience know how your news impacts them. Even better, ask them for feedback on what’s important to them. We all have cluttered inboxes. Help insure yours doesn’t go straight to the trash by connecting them to your brand. • Pro Tip: Share insights about industry trends, offer exclusive reports, or provide practical tips for adopting sustainable practices. 4. Keep it Clear and Concise: Long-winded emails are less likely to hold your reader’s attention. Aim for brevity without sacrificing clarity. Abraham Lincoln’s Gettysburg Address was 272 words proving that more isn’t necessarily better. My rule of thumb is read your email aloud before sending it. Stop reading when you reach 30-seconds. Delete everything else. You don’t need to cram all of your news into one email. That’s why marketers use the term “drip funnel.” Using another historical analogy, civil rights protesters were blasted by firehoses. It wasn’t a good look then, and it’s no more effective today. Email is about a friendly conversation, which is also why you should use short paragraphs, bullet points, and headings to break up text. • Pro Tip: Use visuals like infographics or charts to simplify complex information. 5. Use a Strong Call-to-Action (CTA): Every email should have a clear purpose, whether it’s driving traffic to your website, encouraging event registration, or downloading a report. Include a strong, visually distinct CTA button or link. • Examples: o “Learn more about our clean energy solutions.” o “Download our free guide to sustainable packaging.” Emerging Trends in Email Communication The way we communicate via email is evolving. Here are some trends reshaping email strategies: 1. Interactive Emails: Interactive elements like polls, surveys, and embedded videos are becoming more popular. These features increase engagement by encouraging recipients to interact directly within the email. • Example: Climate advocacy campaigns have long used calculators so their audience could see how to reduce their carbon footprint. (Sadly, it was Exxon who pioneered the tactic.) 2. Hyper-Personalization: With AI tools, personalization goes beyond using a recipient’s name. Emails can now include tailored content based on past behavior, preferences, and demographics. 3. Automation for Workflow Efficiency: Automation tools can send timely and relevant messages without requiring manual effort. This is ideal for nurturing leads or onboarding new customers. • Example: Automate a welcome series introducing new subscribers to your company’s mission, services, and latest innovations. 4. Mobile-First Design: With more than 60% of emails opened on mobile devices, optimizing emails for small screens is no longer optional. Use responsive design and ensure key information is visible without scrolling. Strategies for Building Effective Email Campaigns 1. Educate and Empower: Cleantech companies often deal with complex subjects. Use emails to educate your audience about your solutions and their benefits. • Example: Law firms in the cleantech space often send monthly newsletter summarizing regulatory updates to be helpful to current and potential clients. 2. Establish Thought Leadership: Position your company as an industry leader by sharing original research, whitepapers, or expert opinions. • Pro Tip: Include links to blogs or case studies to drive traffic back to your website. 3. Leverage Storytelling: People connect with stories more than facts. Use your emails to tell compelling stories about your company’s impact, whether it’s a community project or a customer success story. • Example: A company that builds solar powered mobile generators offered equipment loans free of charge to relief organizations after the recent fires in Los Angeles. 4. Test and Optimize: Regularly A/B test elements like subject lines, CTAs, and email layouts to see what resonates most with your audience. Use analytics to refine your approach. Avoiding Common Email Pitfalls Effective email communication also means avoiding common mistakes that can hurt your engagement rates: 1. Overloading with Information: Don’t cram too much into one email. Focus on one primary message or goal. 2. Ignoring Compliance: Ensure your emails comply with privacy laws like GDPR and CCPA. Include clear unsubscribe options. 3. Failing to Segment: Sending the same email to your entire list can lead to irrelevant content and disengaged recipients. Conclusion: Mastering the Art of Email Communication Effective email communication is both an art and a science. For cleantech companies, it’s an invaluable tool for educating audiences, building trust, and driving meaningful action. By understanding your audience, crafting compelling messages, and leveraging emerging trends like personalization and automation, you can ensure your emails stand out in an increasingly crowded inbox. Ready to elevate your email communication strategy? Start by focusing on delivering value, embracing innovation, and staying consistent. Your email list is more than a contact database—it’s your gateway to lasting connections and impactful conversations.